Wikipedia

QuikTrip

Not to be confused with Kwik Trip, the La Crosse, Wisconsin-based chain of convenience stores.

The QuikTrip Corporation, more commonly known as QuikTrip (QT), is an American chain of convenience stores based in Tulsa, Oklahoma, that operates in the Midwestern, Southern, and Western United States.

QuikTrip Corporation
Company typePrivate
IndustryRetail
FoundedSeptember 25, 1958 (66 years ago) (September 25, 1958) in Tulsa, Oklahoma, U.S.
FoundersBurt Holmes
Chester Cadieux
Headquarters
Tulsa, Oklahoma
,
United States
Number of locations
1,005 (July 2023)
Area served
Midwestern, Southern, Western United States
Key people
Chet Cadieux (CEO), Kevin Thornton (President)
Products
  • Coffee
  • Hoagies
  • Prepared foods
  • Gasoline
  • Beverages
  • Snacks
  • Dairy products
  • Salads
Services
RevenueIncrease US$9.16 billion (FY 2017)
Number of employees
24,034 (2020)
Websitewww.quiktrip.com

The first QuikTrip was opened in 1958 in Tulsa by Burt Holmes and Chester Cadieux. The company expanded outside of Oklahoma in 1968, and started selling gasoline in 1971.[1] Chester's son, Chet, Jr., is the current CEO.

In 2005, QuikTrip and Chevron were the first two retailers to earn a "Top Tier" rating from General Motors, BMW, Honda, Volkswagen, Audi, and Toyota. The "Top Tier" rating exceeds the United States Environmental Protection Agency's standards for gasoline additives.[2]

QuikTrip was ranked as one of the 100 Best Companies to Work For. In January 2006, QT ranked No. 21, ninth among companies classified as "mid-size". In 2008, QT was ranked No. 27 on Fortune's Top 100 list.[3] QuikTrip often uses this fact in recruiting new employees. QuikTrip also ranked No. 33 on Forbes magazine's list of largest private companies in 2016.[4] In 2024, QuikTrip ranked second in the American Customer Satisfaction Index's survey of convenience stores, behind Pennsylvania-based chain Wawa.[5]

History

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While driving through Dallas, Burt Holmes was intrigued by the success of 7-Eleven and decided to open a small grocery store in his hometown of Tulsa. He took on classmate Chester Cadieux as a partner in his planned venture.[6] Holmes and Cadieux each invested $5,000, and three other investors put up $2,000 each for the venture.[7]

The first QuikTrip store was opened in a Tulsa strip mall in 1958, which sold a limited selection of groceries with high prices for the convenience.[8] The chain grew rapidly, opening its first store outside Tulsa in 1964, expanding to Missouri in 1968 and Iowa in 1974.[6]

QuikTrip began to sell gasoline in 1971 as states legalized self-service stations. In the early 1970s, co-founder Cadieux eliminated slow-moving merchandise from the stores' inventory, such as canned vegetables, and stocked a larger quantity of items, priced low for high-volume sales, such as beer, soda, coffee, cigarettes, and candy.[8] In 1976, it became one of the first convenience store chains to be open 24 hours a day. Also that year, it adopted its now-famous "QT" logo.[6]

QuikTrip had its own branded goods marketed from the 1970s to the 1980s, including QT Beer—QT for "Quittin' Time". The ad campaign, "It's QT Time Again", would often show a dog named Lamar. The dog's owner was portrayed in television commercials by actor Ben Jones, who often asked the dog, "Ain't that right, Lamar?"[9]

In 1987, Cadieux was the first inductee into the Convenience Store Hall of Fame and was noted for being the first to offer self serve fountain drinks, the first to design and offer a fast food module, the first to open a downtown convenience store, and the first to install personal computers in the stores and tie them to the company's mainframe.[7]

In 1988, upon rapid expansions into the St. Louis and Atlanta markets, QuikTrip began a renovation of all stores, primarily replacing the earthtone exterior and interior with a bright red color scheme. The interior décor featured red countertops and a red quarry tile floor; with almond tile on the walls interspersed with painted red sections of the walls to create contrast. Some gold trim maintained continuity from the previous décor. The company also took more care with landscaping around the store.[8] By the early 1990s, QuikTrip began to offer fast foods and fountain beverages at its stores, being the first convenience store to offer a self-serve soda fountain and a self-serve coffee bar. Expensive advertising led the company to phase out the private label beer by this time.[8]

In 1994, QuikTrip acquired the former Memorex/Telex Communications headquarters in Tulsa and remodeled part of the building for its Oklahoma division. In 2003, QuikTrip decided to consolidate all employees into one corporate campus in south Tulsa and sold the building to Community Care College.[10]

In 2017, QuikTrip announced plans to expand into two additional markets in Texas, San Antonio and Austin.[11] The first San Antonio store opened in October 2018, with three more locations opening in the following months.[12]

In 2019, Quiktrip announced plans through an internal video, that was also posted to their Instagram page, that they will be expanding into the Denver, Colorado market starting in 2022 with 5 stores planned for that year. They shared the video with the quote, "see you soon, Denver!" [13]

In October 2020, QuikTrip announced plans to enter the healthcare sector with 15 Tulsa-area MedWise Urgent Care clinics in the next two years.[14][15]

Products and services

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Exterior of a QuikTrip store in Des Moines, Iowa in 2004

In an attempt to increase speed and improve customer service at checkout, QuikTrip asks customers to stand at the counter versus standing in a long line. Employees are taught at orientation to go provide assistance on an additional register when the customer to cashier ratio exceeds 3:1, and to direct customers to the closest available checkout.[citation needed]

Since the early 1990s, QuikTrip has sold a private label brand of fast food, "Quick 'n Tasty" and "HOTZI sandwiches". "Quick 'n Tasty" heat-and-serve sandwiches include Texas Ham and Cheese, BarBQ Pork Rib, and the Super Po Boy. "HOTZI" breakfast sandwiches included the sausage, egg, and cheese biscuit and the breakfast burrito.[8]

In 2012, QuikTrip began an initiative of offering fresh food made daily at its own bakery and commissary referred to as QT Kitchens. The products includes fresh sandwiches, wraps, salads, fruit, and various pastries made and delivered daily.[16] Since then, QuikTrip has expanded the "QT Kitchens" brand to include actual kitchens in their stores with made-to-order hot food as well as specialty drinks.[17] The company also retrofitted their older style stores to include the new kitchen operations, in addition to building entirely new "Gen 3" stores. These stores feature multiple entrances, a common floor-plan (coffee and tea, baked goods, grocery items and liquor in one wing; fountain sodas, hot dogs, chips and bottled non-alcoholic drinks in the other; and a deli case with sandwiches and candy in the middle) and are centered around the QT Kitchens counter, which provides made-to-order food as well as a grab-and-go selection of breakfast sandwiches in the morning and pizza slices in the afternoon and evening.

Travel centers

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During rapid expansion in the late 1980s, some QuikTrip stores included large 'travel centers.' A smaller version of a truck stop, the travel centers included a 5,000-square-foot store, 12 gasoline pumps, five diesel pumps with an elevated canopy to accommodate large trucks, a truck scale, and a store to serve the needs of truck drivers.[8]

Dual-branded stores

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In 1994, QuikTrip began test-marketing a dual-brand concept in St. Louis, Kansas City, Springfield, and Atlanta, where a 3,000-square-foot Wendy's store was attached to each QuikTrip convenience store. In Des Moines, QuikTrip opened a new store with a Burger King with a separate entry and a drive-through window, but a passageway allowing movement between the convenience store and the restaurant.[8]

Non-traditional stores

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In October 2007, QuikTrip opened a store within the T-Mobile Center in Kansas City, Missouri.[18] The location only offered concessions and not gasoline. The store was closed in mid-2013.[19] The company's second store without gasoline—store No.1700— opened in midtown Atlanta at the Viewpoint Midtown condominium building on Peachtree Street. This store also subsequently closed in May 2024.

In 2008, QuikTrip signed an agreement with the city of Grand Prairie, Texas for naming rights to the Grand Prairie AirHogs' new stadium, to be named QuikTrip Park. The deal included a QuikTrip booth at the stadium selling QT Kitchens products at the park for store price.[20]

Locations

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Map of QuikTrip locations as of October 2020.

QuikTrip operates over 1000 stores,[21] which are located in the following areas of the United States:

All stores are owned and operated by the company.

In the Atlanta and Dallas/Fort Worth metro areas, QuikTrip competes head to head with RaceTrac, an Atlanta-based convenience store chain that is very similar to QuikTrip inside and out. Both chains tend to have new clean facilities with abundant on-site lighting and a large convenience area.[22][23] In many cases, the two competitors are located directly across the street or on opposite street corners from one another.[24] In 2017, QuikTrip began expansion into the Austin and San Antonio metro areas, in direct competition with another similar rival, Buc-ee's.[25] QuikTrip entered the Abilene, Texas market on June 3, 2021, with a travel center at Old Anson Road and Interstate 20.[26]

Because the company operates stores in Iowa and Illinois, and retains the trademarks to the name within those states, competing chain Kwik Trip uses a different name for their stores in those states, Kwik Star.

QuikTrip has 102 locations in the Phoenix metropolitan area, but none located within the city limits of suburban Scottsdale. This is due to a city ordinance that regulates the design and build of gas and service stations within city limits. Neither the city nor the company will give in to the other (QuikTrip will not build a station conforming to the ordinance and Scottsdale will not make an exception for QuikTrip), therefore Scottsdale is the only city in the Phoenix area without a QuikTrip.[citation needed]

The company has run into similar issues in Overland Park, Kansas, but it is more from a desire to make the city more "pedestrian-friendly".[27]

References

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  1. ^ Barber, Brian (June 19, 2007). "A More Congenial Spot: Camelot site may be QuikTrip milestone". Tulsa World. Retrieved July 2, 2007.
  2. ^ QuikTrip Gasoline Archived July 14, 2007, at the Wayback Machine
  3. ^ "100 Best Companies to Work For". Fortune. 2006. Retrieved August 19, 2014.
  4. ^ "QuikTrip on the Forbes America's Largest Private Companies List". Forbes.
  5. ^ American Customer Satisfaction Index (October 1, 2024), Wawa takes first place in inaugural convenience store study, ACSI data show, Business Wire, Wikidata Q131148673, archived from the original on October 1, 2024, QuikTrip finishes second at an ACSI score of 81, followed by Buc-ee's and Murphy USA at 80 apiece.
  6. ^ a b c Company history page
  7. ^ a b "Tulsan On QuikTrip To Fame :: TULSA AND OKLAHOMA HISTORY COLLECTION". cdm15020.contentdm.oclc.org. Retrieved July 22, 2019.
  8. ^ a b c d e f g "QuikTrip Corporation History". Funding Universe. Retrieved October 16, 2016.
  9. ^ Robinson, Robin (May 24, 1991). "QuikTrip's Lamar Returns". Tulsa World. Retrieved October 16, 2016.
  10. ^ Winslow, Laurie (July 11, 2003). "QuikTrip Sells Former Office to School". Tulsa World. Archived from the original on June 30, 2013.
  11. ^ "QT KICKS UP ITS SPURS; BLAZES A TRAIL TO SAN ANTONIO AND AUSTIN". QuikTrip Corporation. Retrieved October 7, 2018.
  12. ^ "QuikTrip Opens First San Antonio Store, With Dozens More to Come. In November 2018 company announce its plans to expand to Macon Ga.market with it building a Travel Center. Expect to open sometime 2019". Convenience Store News. Retrieved October 7, 2018.
  13. ^ Lindenberg, Greg (April 9, 2019). "QuikTrip Expanding to Denver". CSP Daily News. Retrieved September 6, 2023.
  14. ^ Polansky, Chris (October 30, 2020). "QuikTrip Expanding Into Health Care Sector With Urgent Care Clinics". Public Radio Tulsa. Retrieved August 20, 2023.
  15. ^ Sable-Smith, Bram (August 16, 2023). "Funyuns and Flu Shots? Gas Station Company Ventures Into Urgent Care". KFF Health News. Retrieved August 20, 2023.
  16. ^ Siebenmark, Jerry (November 3, 2012). "QuikTrip to build Gen 3 store at Kellogg, Broadway". The Wichita Eagle.
  17. ^ "QuikTrip Corporation > Food > Made Fresh To Order". QuikTrip Corporation.
  18. ^ "QuikTrip will open store in Sprint Center". Kansas City Business Journal. September 20, 2007.
  19. ^ Smith, Joyce. "QuikTrip to close in Sprint Center". The Kansas City Star.
  20. ^ Ahles, Andrea (April 16, 2008). "QuikTrip Buys Naming Rights to Grand Prairie Minor League Stadium". Fort Worth Star Telegram. Retrieved October 16, 2016.
  21. ^ "Major Milestone: QuikTrip Opens 1000th Store Nationwide – QuikTrip". Retrieved September 6, 2023.
  22. ^ "QuikTrip and RaceTrac Fueling Continued Growth".
  23. ^ "Race trac or quick trip?".
  24. ^ Gill, Jeff (February 20, 2016). "Fuel wars heat up as new RaceTrac site going up near QuikTrip in Gainesville". Gainesville Times.
  25. ^ "Buc-ee's rival pumping more convenience stores into San Antonio region". April 5, 2019. Retrieved August 10, 2020.
  26. ^ "Abilene's new QuikTrip offers fuel, fresh-made fare as company seeks expansion". Retrieved June 3, 2021.
  27. ^ "Overland Park council shoots down plans for large QuikTrip on Metcalf | the Kansas City Star". www.kansascity.com. Archived from the original on February 22, 2017. Retrieved January 12, 2022.
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